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One Size Does Not Fit All When it Comes to Your Call Center Training

Your products and services are unique. Your competencies and corporate culture are your own. Your training programs should reflect those differences. Our ASSOCIATES are industry experts who customize and deliver on-site call center training based on our proven Call Center University curriculum. Your ROI will be much higher when your training is geared to your call center’s needs.

On-Site Customized Workshops

Quality Monitoring Optimization Workshops

Our quality experts help you develop  all components of an impactful QM program. We work with your team to construct your call evaluation form, calibration and call coaching programs.

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Call Center Agent and Supervisor Seminars

We couple our industry knowledge with your call center needs to create relevant on-site classroom learning to improve the performance of your agents, supervisors and your service to customers.

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Call Center Operations Check-Up and Analysis

We combine more than 40 years call center consulting experience with a unique diagnostic approach to identify opportunities to improve service, revenue and effectiveness of your call center operations.

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Cebu Call Center University: Comprehensive Program Curriculum

Our Call Center University curriculum, developed by industry experts, provides modular training in six topic areas delivered as LIVE online seminars.  Each module is designed for 60-minute delivery and can be customized to fit your call center’s needs and delivered as private web seminars to your team.  Alternately, register your team for our public sessions — a great way to provide them with first-rate training at an affordable cost.

Call Center Agent Development

The 8-session course for frontline agents brings new agents up to speed quickly as well as improves the skills of more experienced  team members.

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Quality Excellence in Call Centers

Our 7-part quality series  focuses on best practices for building a call evaluation and coaching program that drives business results.

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Supervisor Training for Call Centers

A rigorous 5-part call center leadership training program for supervisors adapted to the everyday reality of managing in a call center.

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Workforce Management

The 4-session WFM series covers the fundamentals needed to effectively manage your workforce while balancing customer, center, and agent needs.

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Sales Training

Our 3-part sales course provides essentials of customer needs-based selling, questioning techniques, handling objections and more!

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Call Center Train-the-Trainer

A 4-module curriculum builds the skills of call center instructors as well as provides a framework for evaluating the competency of instructors.

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Cebu Call Center Job Benchmarking and Job Matching

Cebu Call Center Training Associates provides Job Benchmarking, Job Matching and DISC Assessment Training.