On-Site Workshops

/On-Site Workshops
On-Site Workshops 2018-06-01T07:47:29+00:00

Call Center Training Workshops

A dedicated team of experienced educators with extensive experience in the call center industry.

Choose from a broad selection of call center training programs focused on the key functionalities required for success in a call center environment.

Quality Monitoring Optimization

On-site workshops cover all components of developing a quality monitoring and coaching program. Step-by-step we work with your quality team to reconstruct an impactful and objective call evaluation form that drives essential frontline behaviors.

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Agent and Supervisor Training Seminars

We couple our industry knowledge with your unique service environment to create relevant on-site classroom learning to improve performance of your frontline staff and increase the effectiveness of your call center supervisors.

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Call Center Check-Up and Analysis

We combine more than 40 years call center consulting experience with a unique diagnostic approach to improve the overall health of your call center.   We help to identify opportunities to improve service, net revenue, employee retention and overall ease of operation.

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